Managing X-ray reports in hospitals is a manual, error-prone process. Reports get lost between departments, doctors receive unclear assignments, and hospital staff have no visibility into report status. There was no centralized system to track a report's journey from patient upload to final doctor diagnosis — causing delays in treatment and poor accountability across roles.

Implementing strict Role-Based Access Control across three distinct user types required careful JWT middleware design to prevent privilege escalation. Handling medical image files (JPG, PNG) with a smooth in-browser viewer — supporting zoom, pan, and rotate — without any native dependencies was a key frontend challenge. Ensuring data integrity during report status transitions (New → Assigned → Dispatched) required database-level transactions via Prisma to prevent race conditions when multiple admins work simultaneously.